Maintenance · Health Checks · Proactive Monitoring

Your website.
Quietly looked after.

A Care Plan keeps your live website healthy: monitored, updated and quietly maintained. Problems get caught early, not after they've already cost you leads.

No lock-in contracts Monthly health checks Priority support on Growth Fair use policy
What a Care Plan does

The work hosting alone doesn't cover.

Hosting keeps your site online. A Care Plan keeps it healthy. Those are two different things.

Monthly health checks

A regular review of your site's core health: broken links, outdated plugins, performance signals and anything that could affect user experience or rankings.

Uptime monitoring

Automated monitoring that alerts us immediately if your site goes offline, so we can investigate and resolve before your customers notice.

Minor adjustments

Small content changes, text updates, image swaps and minor tweaks covered under fair use, without needing to raise a separate project or invoice.

Tracking & form monitoring

On Growth Care, we actively monitor your forms and conversion tracking so you know the moment a lead capture stops working, before it costs you enquiries.

Dedicated support channel

A direct line to our team for questions, observations and minor requests, without going through a general ticketing queue.

Quarterly performance review

Growth Care includes a quarterly review of site performance: load times, core vitals and any technical recommendations based on current traffic patterns.

Fair use policy

What counts as a minor adjustment.

We're transparent about scope so there are no surprises on either side.

Covered under fair use
  • Text and copy updates
  • Image or photo swaps
  • Phone number or address changes
  • Button label or colour tweaks
  • Minor form field changes
  • Business hours updates
Outside fair use (quoted separately)
  • New page creation
  • Major layout restructuring
  • Custom coding or development
  • Third-party integration setup
  • CRM configuration
  • Redesigning sections from scratch
Out-of-scope work is always flagged and quoted before we begin: no surprise invoices. We'll notify you, estimate the time involved, confirm you'd like to proceed, then complete the work at our standard hourly rate.
Common questions

Frequently asked.

What counts as a 'minor adjustment' under fair use?+
Minor adjustments are small, contained changes: updating text, swapping an image, tweaking a button colour, adding a phone number. They don't include new page creation, major layout restructuring, custom coding, advanced troubleshooting, third-party integration setup, or redesigning sections from scratch. If a request goes beyond this, we flag it and quote separately before proceeding.
Do I need a Care Plan if I have hosting?+
They serve different purposes. Hosting keeps your site online and the server environment healthy. A Care Plan covers the ongoing health checks, minor adjustments and proactive monitoring that hosting alone doesn't include. Most active businesses benefit from having both.
What's the difference between Essential and Growth Care?+
Essential covers baseline protection: uptime monitoring, monthly health check, minor adjustments and email support. Growth Care adds priority support, broken link checks, plugin troubleshooting, tracking and form monitoring, minor landing page adjustments and a quarterly performance review. If you're running SEO or Google Ads, Growth Care is the right fit.
Will a Care Plan fix my Google Ads or SEO?+
No. A Care Plan covers website maintenance and health, not marketing campaigns. SEO and Google Ads management are separate services. The Care Plan does include tracking and form monitoring (on Growth), so if your conversion tracking or forms stop working, we'll catch it and flag it promptly.
Can I cancel at any time?+
Our Care Plans are month-to-month with no lock-in contracts. We ask for 30 days notice to wind down any active monitoring and support obligations cleanly.
What happens to out-of-scope requests?+
If you send through a request that falls outside your plan's fair use scope, we'll let you know, provide a time estimate, confirm with you before starting, and invoice at our standard hourly rate ($150 +GST/hr in 30-minute increments). No surprise bills. Always confirmed first.

Your site deserves
consistent care.

Talk to us about the right plan for your site and how active your campaigns are.

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