Service 02 / Velocity

Google Ads
that pay for themselves.

Search and Performance Max campaigns built to generate calls, quotes and bookings, not clicks. Conversion tracking wired to real revenue, managed by a Google Partner.

Google Partner agency Google Ads certified Revenue-based reporting No lock-in contracts
Google Ads dashboard showing campaign performance managed by New Wave Digital Marketing
Why Google Ads works for service businesses

Your customers are
already searching.

When someone types "emergency plumber near me" they're not browsing. They're ready to book. Google Ads puts you in front of that intent at exactly the right moment.

The problem most businesses face isn't the platform: it's the setup. Broad match keywords, missing conversion tracking, no negative keyword hygiene. We fix all of that before a cent of your budget is spent.

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4.2×
Average ROAS across service business clients
38%
Average reduction in cost per lead after first 90 days
14 days
Typical launch timeline from onboarding to live
$0
Wasted spend on broad match keywords without intent signals

Google Ads works by showing your business at the top of search results when someone types in a keyword you're bidding on. For service businesses, this means appearing for searches like "emergency electrician Gold Coast" or "bathroom renovation quotes Brisbane": high-intent searches where the person is ready to book, not just browsing.

The most important factor in Google Ads performance isn't your budget: it's how well your campaigns are structured. Agencies that use broad match keywords, single ad groups and generic landing pages waste 40–60% of their clients' budgets on clicks that will never convert. We build tightly themed ad groups where every keyword, every ad and every landing page speaks to the same specific intent. The result is a higher Quality Score, which means Google charges you less per click while showing your ad more often.

Conversion tracking is where most campaigns fail silently. If you're not tracking form fills, phone calls and booked appointments back to the specific keyword and campaign that drove them, you're flying blind. We set up full-funnel conversion tracking through Google Tag Manager, connecting every action on your landing page to the campaign that produced it. This data feeds back to Google's algorithm and significantly improves automated bidding performance over time.

Performance Max (PMax) is Google's AI-driven campaign type that runs across Search, Maps, YouTube, Gmail and Display simultaneously. When configured correctly, with well-structured asset groups, audience signals and strong conversion data, it can significantly increase lead volume. When configured incorrectly, it burns budget across channels that don't convert. We configure and monitor PMax specifically for service business lead generation, using audience signals based on your existing customers to guide the algorithm from day one.

What's included

Everything in one
Google Ads retainer.

Strategy, build, launch, optimisation and reporting: done in-house by certified Google Ads specialists.

Campaign Strategy & Structure

We build campaigns around buying intent: not just keyword volume. Each ad group is structured for the specific service and location, not one-size-fits-all.

  • Keyword research & intent mapping
  • Campaign & ad group architecture
  • Match type strategy (no reckless broad)
  • Competitor gap analysis
  • Budget allocation by service & season
Ad Creative & Copy

High-converting ad copy written for your specific services and competitive differentiators: not generic templates copy-pasted across every client.

  • Responsive search ads (RSAs)
  • Call ads for mobile searchers
  • Ad extensions (callouts, sitelinks, structured)
  • A/B headline testing
  • Ongoing copy refresh based on performance
Conversion Tracking Setup

Most agencies track form fills and call it done. We wire up every conversion point: phone calls, form submissions, booking completions, so you know exactly what's working.

  • Google Tag Manager setup
  • Phone call tracking (per campaign)
  • Form & booking conversion events
  • CRM integration where available
  • GA4 goal configuration
Negative Keyword Hygiene

Wasted budget on irrelevant searches is the #1 Google Ads problem for service businesses. We run weekly search term audits to cut waste before it compounds.

  • Pre-launch negative keyword list (500+)
  • Weekly search term review
  • Placement exclusions for Display/PMax
  • Audience exclusion setup
  • Monthly wasted spend report
Performance Max Campaigns

Google's Performance Max gives you reach across Search, Maps, YouTube, Gmail and Display, when set up correctly. We configure asset groups and audience signals so it doesn't blow your budget.

  • Asset group creation & testing
  • Audience signal configuration
  • Brand exclusions & URL rules
  • Placement monitoring
  • Attribution analysis vs. Search
Monthly Reporting in Plain English

No 40-slide PDFs full of graphs. You get a monthly report in plain English showing what your ads spent, what they generated, and what we're changing next month.

  • Spend vs. conversions breakdown
  • Cost per call / cost per lead
  • Top-performing keywords & ads
  • Wasted spend eliminated
  • Next 30-day optimisation plan
Why tracking matters

Most agencies report on clicks.
We report on calls.

If you can't connect a Google Ads spend to a phone call, a quote request, or a booked job, you're flying blind. We set up conversion tracking that maps every dollar of ad spend to real business outcomes.

This also feeds the algorithm better data. When Google's Smart Bidding knows what a real conversion looks like for your business, it finds more of them.

Calls tracked
47
This month from Ads
Cost per call
$28
Down from $54 at launch
Quote requests
31
Form & booking conversions
Ad spend ROAS
4.8×
Revenue vs. spend ratio
Our process

Live in 14 days.
Optimised from day one.

We don't set and forget. Every campaign is actively managed, with weekly checks and monthly strategic reviews.

Week 1
Audit & Strategy

We audit your existing account (or start fresh), research competitors, map keywords to intent, and build the campaign structure before spending a cent.

Week 2
Build & Track

Campaigns built, conversion tracking wired, negative keyword list loaded, ad copy written and reviewed with you before launch.

Week 3–4
Launch & Learn

Live. Daily budget checks, search term hygiene, early bidding adjustments. We watch spend closely in the first two weeks before scaling.

Month 2–3
Optimise & Cut Waste

Pause underperformers, boost winners, expand into high-intent keywords, refine audience signals for PMax. Cost per lead should be falling.

Month 3+
Scale & Report

Monthly report in plain English. Budget reallocation based on performance. We identify new opportunities and brief you on what we're doing and why.

Common questions

Google Ads FAQ.

What budget do I need for Google Ads to work?+
It depends on your industry and location. Most service businesses on the Gold Coast or in metro areas need a minimum of $1,500–$2,000/month in ad spend to get statistically meaningful data. Lower budgets can work in less competitive niches or regional areas. We'll tell you the realistic minimum for your specific situation before you commit to anything.
Do you charge a management fee on top of ad spend?+
Yes: there's a monthly management fee separate from your ad spend. Your ad budget goes directly to Google; we never take a percentage of media spend (which creates a conflict of interest). Our fee covers strategy, build, optimisation, reporting and ongoing account management.
How quickly can I expect to see results?+
Most campaigns generate leads within the first week of going live. However, the first 30–60 days is a learning phase: the algorithm is finding the right audience and we're refining based on real data. Cost per lead typically improves significantly in months 2–3 as we cut waste and feed better conversion signals to the algorithm.
What if I already have a Google Ads account?+
We'll audit it first and give you an honest assessment of what's working, what's wasting budget, and what we'd fix. Many new clients come to us from agencies that weren't actively managing their accounts. We've seen accounts where 60%+ of spend was going to irrelevant searches.
Who owns the Google Ads account?+
You do. We work inside your Google Ads account or create one in your name. If you leave, you take the account, the data and the campaign history with you. We don't believe in holding accounts hostage.
Do you run Google Ads alongside Local SEO?+
Yes, and it's the most effective combination for service businesses. Ads give you immediate visibility while SEO compounds over time. Together they cover buying intent at every stage. Clients who run both consistently report a lower blended cost per lead than either channel alone.
Free Google Ads audit

Stop paying for clicks
that don't convert.

We'll review your existing account (or build you a plan from scratch) and show you exactly where your budget is going, and where it should be going instead.

Google Reviews

What Our Clients Say